As an entrepreneur, you’re expected to multitask like a professional basketball player. You wear multiple hats for the business and help with everything from marketing to finance to new product development. Zuper can help streamline processes and free up your time for other entrepreneurial activities.
Zuper empowers entrepreneurs to focus on growing their businesses – by making it easy to manage field service operations. Our mobile app safely stores all your customer information, enabling you to view, complete, and update jobs from anywhere. Use our online web tools to manage dispatching and project assignments, job status notifications, real-time estimates, invoice approvals, touchless payment processing, data-driven insights with visual-rich reports, and more.
Zuper has been designed for entrepreneurs who need to make their businesses more efficient. Zuper provides a category leading field service management software solution that helps you to streamline your operations, improve productivity and grow your business. Field service management software allows you to track all aspects of your team’s work in the field. You can manage projects, schedule work, assign tasks and check the status of jobs from anywhere in the world. All information is stored securely online, so you can access it whenever necessary.
1. Dispatching and Project Assignment
Manage your field teams from anywhere in the world. Easily dispatch jobs to your technicians and monitor their progress in real-time. Assign them to multiple projects — even across multiple locations — so you can scale up or down quickly whenever needed. Zuper’s dispatch app makes it easy for managers to assign jobs, track progress, and communicate with technicians in real time. Manage your team’s schedule using weekly schedules or custom shift plans created by your managers. The app’s built-in maps allow technicians to easily navigate around town and provide customers with real-time updates on job status and arrival time.
2. Job Status Notifications
The real benefit comes when you combine Zuper’s service scheduling & dispatching app with our job status notifications feature, which sends out text messages as soon as a job is assigned, updated, or completed. This keeps everyone in the loop and improves customer satisfaction by minimizing wait times between visits.
3. Real-Time Estimates and Invoice Approvals
Send real-time estimates to customers, then quickly approve them from anywhere worldwide. You can even send an invoice right from Zuper, so there’s no more waiting around for invoices to be paid by clients.
4. Touchless Payment Processing
No more time wasted running after checks or cash payments. Leave all that behind with our touchless payment processing solution that allows customers to pay directly from their bank accounts using our secure portal—no cards or checks required! Touchless payment processing has become a standard – it is rare for customers to pay via check or cash nowadays.
5. Data-Driven Insights with Visual-Rich Reports
With Zuper, you can gather data from multiple sources and then use that information to create visual reports for your team members or clients. You can also export this data into various formats, such as PDFs or spreadsheets, so it’s easy for others to view it on any device.
6. Team Collaboration
One of the most powerful features of Zuper is its ability to help teams collaborate more effectively. This tool allows you to share files and documents with other company members or outside partners like vendors and customers. This ensures everyone has access to the same information to decide better how best to serve customers.
7. Contract Management
Zuper makes contract management really easy. Each contractor can be assigned multiple contracts, and the status of each contract can be tracked in real time. You can even assign tasks to your contractors based on those contracts, making it easy to figure out how much time they spend on each project.
8. Timesheet Management
Their robust timesheets management software feature allows employees to clock in and out directly from their phones or tablets. This eliminates the need for paper timesheets or clunky time tracking software — just send each employee an app link, and they’ll clock in when they begin working on a job site or wherever they are working remotely.
Finding a field service management solution that meets all your needs is important for customer service. Zuper is designed to do just that. With features like tech support ticketing, a customer portal, contract management, and job efficiency tracking, it is possible to create a solution and implement and execute it seamlessly. This ultimately saves you time and money while increasing your overall productivity.