As a repair shop owner, you come through many customers with different device issues. Some have a broken cell phone screen while others have a battery replacement issue. In short, per day you are continuously dealing with multiple customers’ problems. At the end of the day when you are finally done with the customer dealings, it’s time to look through your whole day. But here the issue occurs, you are not able to keep track of all your dealings. You know that you have dealt with almost 25 customers today but when you close the register, it’s just summing up for 21.
Where are other customers’ numbers? You go through all the repaired devices again to make up for the missing numbers but all in vain. On top of that, you have wasted hours to make up for the lost time which you could’ve used to rest and make planning for the next day’s sales. Plus excel sheets and documents are overwhelming for you.
This, my dear friend, is certainly not a good way to run a repair shop. The first sign of a healthy running business is that you and your customers have transparent dealing. It can only be achieved by the use of an efficient system such as repair ticket management software.
As the name suggests, it is a ticketing system. It will help you create and manage your daily repair tickets simply by adding customer information.
A repair shop software ticketing system packs a hefty load of benefits for a repair shop. Let me shed light on some of them.
Ticket Creation and Management
What if there is a way where you are free from your register, excel sheets, and docs? How will you feel if I tell you that there is a way that entertains all your customer ticketing problems?
It’s a repair ticket management software, designed to cater to your ticketing needs. Its two main functions are ticket creation and ticket management.
Whenever a customer comes into your repair shop with a broken cell phone, you can quickly add its details to the cell phone repair shop software and a ticket will generate instantly. With no information pending to remember and then noting it down into your excel sheet, the ticketing system allows you to add all the information about customers and devices within seconds. This way you can maintain a customer’s record effortlessly. Whenever he comes next time you will have all the sales history with him. This way you can deal with him in a much better way. The ticketing system also allows you to assign the technician according to the cell phone issue while creating a ticket. This way not only you will have the information of your customers but also your employees.
The next feature is ticket management. I discussed a fragment of it in the previous lines. A ticketing system keeps a record of all your customers and also helps you make your work easy. Instead of memorizing which tasks you assigned to your technicians, you can simply check the status on the ticket and know about the progress. This lets you run a repair shop efficiently because team members are in constant collaboration. They will know what repairs they have to perform instead of being confused.
Furthermore, you can also mark the tickets according to their due dates. The repair shop software will update you when their due day is approaching. This way you can prioritize urgent and important tickets and optimize your repair shop processes.
Easy to Acquire Customer Data
With the ticketing system, you don’t have to worry about losing any customer data or quotes. The repair ticket management software displays his details on the screen instantly even during the call. If you have received a call from your customer inquiring about their repair, you can fill them in on spot. Also, it provides an option for creating instant tickets while being on call.
Apart from that if a customer comes in another time you will have all his history and which technician was assigned to them. This improves the communication between you and the customer. As record-keeping solves many informational issues, you will not have to irritate customers by asking them the same questions repeatedly.
Moreover, you will have all their data just in case you have to assign tasks to a different technician.
A Source of Customer Satisfaction
With better communication comes customer satisfaction. When cell phone repair progress status is shared with the customers continuously, they believe the process is transparent and customers are satisfied. Secondly, by using a ticketing system you can give acquire feedback from your customers and incorporate them into your repair shop. This enhances the customer experience and hence benefits your business.
Moreover, the cell phone repair shop software customer-facing display shows all the ticket information to the customer right in front of their eyes. They can even check out themselves and can add other items like accessories if they want. This builds customers’ trust and is a source of absolute satisfaction.
The ticketing system holds significance in the repair industry and has revolutionized it by making the ticket process easier and more manageable.
Nowadays, running and managing a repair business manually can be tedious and time-consuming but ticketing system software can lift off much burden from your shoulders.
I suggest you too benefit from the perks of a ticketing system and let me know how it goes for you.
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